Claudia Ulloa Opazo in

Claudia Ulloa Opazo

Inquirer · DISC type dc
Manager of Customer Experience at Starken Chile
📍 Chile

Claudia Ulloa Opazo is the Manager of Customer Experience at Starken, where she is responsible for embedding a customer-centric strategy into the companys operations. A Public Relations graduate from Universidad de Las Américas (CL), she has a robust background in enhancing service quality, having previously implemented CX concepts across seven countries for Linde Gas.

Claudias public posts reveal a deep sense of pride in her team and their shared accomplishments. She is passionate about building a strong, motivated team and frequently shares hiring opportunities to find others who are dedicated to improving the customer journey.

She was responsible for establishing the Customer Experience area from the ground up at Starken.

Read the full overview →
Experience
17 Years
Current Role
Manager of Customer Experience
Job Level
Middle
Location
Chile
Personality Overview

How Claudia shows up

Hard To Convince
Upfront
Demanding

They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Claudia cares about

Customer Experience Strategy
Her entire career is focused on implementing customer-centric strategies and improving service, including building the CX area at Starken from scratch and deploying it across multiple countries at Linde Gas.
Team Leadership
Frequently expresses pride in her team's accomplishments on social media and actively recruits for her department, indicating a focus on building a strong, passionate team.
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Career

Work history

1-2021
Manager of Customer Experience
Starken Chile
7-2019 - 1-2021
Jefa de experiencia de cliente
Starken Chile
7-2018 - 6-2019
Jefe de Postventa
Starken Chile
10-2015 - 6-2018
Coordinadora Experiencia Del Cliente
Linde Gas
3-2012 - 10-2015
Especialista Centro de Relacionamiento con el Cliente
Linde Gas
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2021 - 2021
Curso Introducción a la Gestión de Servicios y Experiencias
Universidad Adolfo Ibáñez
2015 - 2016
Diplomado en Marketing de Clientes y Comunicación Digital
Universidad de Chile
2014 - 2015
Inglés Nivel Intermedio
Instituto Chileno-Británico de Cultura
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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