Clay Kilber in

Clay Kilber

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Director | Strategy & Guest Experience at Caribou Coffee
📍 Eden Prairie, Minnesota, United States

Clay Kilber is an executive leader specializing in business strategy, guest experience, and continuous improvement, currently at Caribou Coffee. With a background from the University of Wisconsin-Madison, he has a proven history of revitalizing business functions and driving process execution. Colleagues describe him as visionary, strategic, and innovative.

Personally, Clay is grounded in his faith and inspired by the people around him. He is a creative and strategic thinker who is driven by success. His interests include staying current with business insights from publications like the Harvard Business Review, reflecting a blend of personal development and professional curiosity.

He successfully revitalized the entire category management function for Lifetouchs school and preschool business lines.

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Experience
16 Years
Current Role
Director | Strategy & Guest Experience
Job Level
Mid-senior
Location
Eden Prairie, Minnesota, United States
Personality Overview

How Clay shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Clay cares about

Guest Experience Strategy
His current role as Director of Strategy & Guest Experience at Caribou Coffee focuses on enhancing the customer journey and overall satisfaction.
Continuous Improvement
A core part of his professional headline and previous roles involves driving process standardization and operational efficiency across large organizations.
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Career

Work history

10-2025
Director | Strategy & Guest Experience
Caribou Coffee
4-2024 - 10-2025
Director | Strategy & Process Execution, US Retail
Caribou Coffee
9-2023 - 4-2024
Senior Director | Category Management
Lifetouch
8-2021 - 12-2023
Senior Director | Field Operations Support
Lifetouch
10-2019 - 8-2021
Director | Field Operations Support
Lifetouch
In the press

Media appearances

Clay Kilber – Director | Strategy & Guest Experience at Caribou Coffee (Org Chart). Featured in The Org
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Education
2004 - 2008
B.A.
University of Wisconsin-Madison
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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