Craig Jackson in

Craig Jackson

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Vice President of Customer Success | AI for Enterprise at SoundHound AI
📍 New York City Metropolitan Area, United States

Craig is a top-performing executive with over 13 years of experience in AI and Automation for Fortune 500 companies. He is a leader in digital transformation and customer success, currently serving as VP of Customer Success at SoundHound AI. People who have worked with him describe him as fair and high-driven.

He established a top-caliber Customer Success Group from the ground up in just 30 days while at IPsoft.

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Experience
17 Years
Current Role
Vice President of Customer Success | AI for Enterprise
Job Level
Senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Craig cares about

Digital Transformation
He revamps and scales digital processes for large companies, and previously led a "Digital First" global operations team.
Customer Success
He is an expert in customer success operations with a focus on adoption, value realization, and account expansion.
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Career

Work history

1-2025
Vice President of Customer Success | AI for Enterprise
SoundHound AI
1-2024
Vice President of Customer Success
Amelia
8-2020 - 1-2024
Director, Global Operations: Digital First
IPsoft
2-2020 - 8-2020
Director, Customer Success Engineering: Digital Workforce
IPsoft
10-2016 - 2-2020
Senior Manager, Service Optimization
IPsoft
In the press

Media appearances

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Education
1999 - 2000
Coursework in Bachelor of Liberal Arts
Temple University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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