Craig Jackson in

Craig Jackson

Visionary · DISC type Ds
Vice President of Customer Success | AI for Enterprise at SoundHound AI
📍 New York City Metropolitan Area, United States

Craig is a top-performing executive with over 13 years of experience in AI and Automation for Fortune 500 companies. He is a leader in digital transformation and customer success, currently serving as VP of Customer Success at SoundHound AI. People who have worked with him describe him as fair and high-driven.

He established a top-caliber Customer Success Group from the ground up in just 30 days while at IPsoft.

Read the full overview →
Experience
17 Years
Current Role
Vice President of Customer Success | AI for Enterprise
Job Level
Senior
Location
New York City Metropolitan Area, United States
Personality Overview

How Craig shows up

Objective Evaluator
Fast But Thoughtful
Risk Tolerant

They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Priorities

Topics Craig cares about

Digital Transformation
He revamps and scales digital processes for large companies, and previously led a "Digital First" global operations team.
Customer Success
He is an expert in customer success operations with a focus on adoption, value realization, and account expansion.
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Career

Work history

1-2025
Vice President of Customer Success | AI for Enterprise
SoundHound AI
1-2024
Vice President of Customer Success
Amelia
8-2020 - 1-2024
Director, Global Operations: Digital First
IPsoft
2-2020 - 8-2020
Director, Customer Success Engineering: Digital Workforce
IPsoft
10-2016 - 2-2020
Senior Manager, Service Optimization
IPsoft
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1999 - 2000
Coursework in Bachelor of Liberal Arts
Temple University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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