Cristobal Perez in

Cristobal Perez

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Support Delivery and Customer Success Manager - AIOps, DevOps, API and SEC - at Broadcom Inc. at Broadcom
📍 Santiago, Santiago Metropolitan Region, Chile

Cristobal Perez is a Support Delivery and Customer Success Manager at Broadcom, specializing in AIOps, DevOps, and security. With a long career progressing from Support Engineer to Manager at CA Technologies (acquired by Broadcom), he holds an ITIL v3 certification. Colleagues consistently describe him as exceptionally professional, committed, and focused.

His recent professional interests include private cloud operating models, vSphere, and VMware Cloud Foundation (VCF), as indicated by the content he shares. He is also certified in KCS v6 practices, highlighting an interest in knowledge management within support organizations.

Cristobal is recognized for his ability to expertly manage communication between Support, Sales, and Engineering teams to resolve customer issues.

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Experience
36 Years
Current Role
Support Delivery and Customer Success Manager - AIOps, DevOps, API and SEC - at Broadcom Inc.
Job Level
Middle
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cristobal cares about

Customer Experience
His entire career focuses on customer support and success, with recommendations highlighting his exceptional dedication to resolving customer issues and ensuring satisfaction.
AIOps & DevOps
This is a core area of his expertise and management responsibility at Broadcom, focusing on agile operations and continuous delivery.
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Career

Work history

11-2018
Support Delivery and Customer Success Manager - AIOps, DevOps, API and SEC - at Broadcom Inc.
Broadcom
2-2014 - 10-2018
Support Delivery Manager for Agile Operations, Continues Delivery (DevOps) and Security
CA Technologies
3-2010 - 1-2014
Principal Support Engineer and Team Leader
CA Technologies
1-2005 - 2-2010
Senior Support Engineer
CA Technologies
7-2000 - 12-2004
Support Engineer
CA Technologies
In the press

Media appearances

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Education
1993
System Engineer
Universidad Superior Politécnica de Chimborazo - ESPOCH (Ecuador)
2002
Diplomado
Universidad Andres Bello
1995
Implementación
Universidad Superior Politécnica de Chimborazo - ESPOCH (Riobamba Ecuador)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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