Crystal Gardiner

Commander
DISC Type : D

Manager, Enterprise Customer Success & Account Management at Navan

Santa Clara, California, United States

Overview

Crystal Gardiner is a Manager of Enterprise Customer Success & Account Management at Navan, with previous experience at Yahoo and Facebook. A University of Oregon graduate, she is described by colleagues as meticulous, persistent, and dedicated, with a deep knowledge of her platform.

She is highly engaged in the business travel industry, recently attending her first Global Business Travel Association (GBTA) convention in Denver to connect with peers and represent Navan.

Crystal recently celebrated her 8-year anniversary at Navan and was recognized as an "Excellence Club Winner" for her outstanding contributions.

Personality Overview

Impact-Driven

Candid & Clear

Risk-Taker

More than the product, they care about the effectiveness of the product.  They respond better to strong and respectful interactions. They are very proud of what they do.

Topics They Care About

Enterprise Customer Success
Her career at Navan has progressed through multiple customer-facing roles, focusing on launch, retention, and account management for enterprise clients.
Travel & Expense Tech
Represents Navan at major industry events like the GBTA Convention, demonstrating her deep involvement in the travel and expense technology sector.
Team Building & Hiring
As a manager, she is actively involved in growing her team and has posted publicly about hiring for roles in Palo Alto, Austin, and New York.

Media Appearances

Crystal has no verified media appearances

Work History

5-2025
Manager, Enterprise Customer Success & Account Management at Navan
4-2023 - 12-2025
Principal Enterprise Account Manager at Navan
10-2021 - 4-2023
Manager, Enterprise Launch at Navan
2-2021 - 10-2021
Sr. Enterprise Launch Manager at Navan
12-2019 - 2-2021
Lead, Customer Success Manager at Navan

Education

Bachelor of Science (B.S.) from University of Oregon

More Information

Social Presence :

Prographics :

Exp : 13 Location : Santa Clara, California, United States Job Level : Middle Designation : Manager, Enterprise Customer Success & Account Management at Navan
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Insights For Selling To Crystal

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Crystal is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Crystal

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Crystal move?

  • They can take decisions very fast if you manage to convince them.
  • Can Crystal take some risk or not?

  • The risks don’t matter much to them.

You And Crystal

Personality Compatibility


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