Cynthia Robinson

Enigma
DISC Type : idc

Customer Service & Sales Manager at Avflight

Salt Lake City, Utah, United States

Overview

Cynthia is a Customer Service and Sales Manager at Avflight with over 15 years of experience in the aviation industry. She is passionate about delivering exceptional experiences using a people-first approach. Her expertise spans sales, account management, and customer-facing leadership in fast-paced FBO environments.

Cynthia is dedicated to the broader aviation community, reflected in her interest in the National Business Aviation Association. She enjoys identifying new opportunities to build strong relationships and foster growth within the industry, demonstrating a commitment that extends beyond her direct responsibilities.

She is currently helping pioneer a new sales-focused role at Avflight, designed to drive growth at Ogden Airport and across the entire Avflight network.

Personality Overview

Fast Follower

Hard To Convince

Persuasive & Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

FBO Operations
Her entire career, including roles as Manager at multiple FBOs, has been centered on overseeing and improving fixed-base operator services and daily functions.
Aviation Customer Experience
Her professional summary highlights a "passion for delivering exceptional experiences" and her current role focuses on managing premium customer service operations for Avflight.
Sales & Growth Strategy
She is actively involved in developing a new sales initiative at Avflight aimed at driving strategic growth for the Ogden Airport and the company's network.

Media Appearances

Cynthia has no verified media appearances

Work History

11-2025
Customer Service & Sales Manager at Avflight
7-2021 - 12-2025
Technical Recruiter at Software Technology Group
5-2017 - 7-2021
Service Manager at Kemp Jet Services
5-2017 - 7-2021
Account Executive at Mountain Valley Aviation
2-2015 - 5-2017
FBO Manager at CB SkyShare

Education

Education details unavailable from Weber State University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Salt Lake City, Utah, United States Job Level : N/A Designation : Customer Service & Sales Manager at Avflight
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Insights For Selling To Cynthia

During A Call Or A Meeting

DO's

  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."

DONT's

  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cynthia is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Cynthia

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Cynthia move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Cynthia take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Cynthia

Personality Compatibility


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