Dafna Zayden in

Dafna Zayden

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VP, Global Support Services | Director Global Services at SingleStore
📍 Greater Philadelphia, United States

Dafna Zayden is the VP of Global Support Services at SingleStore, where she leads teams focused on customer success, performance, and support. A Tel Aviv University graduate, she specializes in distributed SQL systems and cloud platforms. Colleagues describe her as a pragmatic, tenacious, and customer-focused leader.

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Experience
28 Years
Current Role
VP, Global Support Services | Director Global Services
Job Level
Senior
Location
Greater Philadelphia, United States
Personality Overview

How Dafna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Dafna cares about

Customer Retention
Her leadership as the "voice of the customer" was instrumental in increasing customer retention rates from 65% to 92% in one year.
Team Building
She is actively hiring and building high-performing technical teams, focusing on roles like Database Performance and Weekend Support Engineers.
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Career

Work history

3-2024
VP, Global Support Services | Director Global Services
SingleStore
4-2022
Director Database Performance and Premium Customer Services | Database Architect
SingleStore
10-2021
Master Principle Support Engineer | Senior Technical Support Engineer
SingleStore
7-2020
Principal Support Engineer at MemSQL
SingleStore
7-2016 - 7-2020
Database Consultant and Support Engineer | Senior Database Engineer
NuoDB
In the press

Media appearances

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Education
1990 - 1993
Bachelor of Science (B.Sc.)
Tel Aviv University
2018 - 2028
AWS Certified Solutions Architect - Associate
Linux Academy
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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