DALE COPPER in

DALE COPPER

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Principal Systems Engineer at General Dynamics Information Technology
📍 Shreveport, Louisiana, United States

Dale Copper is a Principal Systems Engineer at General Dynamics Information Technology, specializing in cloud voice, AI, and contact center modernization for secure government clients. He has deep expertise in Conversational AI, LLM/RAG integration, and holds an active CompTIA Security+ certification.

He has a notable career focus on bridging traditional telecom architecture with cutting-edge, AI-driven solutions including SMS, text-to-speech, and chat interfaces.

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Experience
15 Years
Current Role
Principal Systems Engineer
Job Level
Mid-senior
Location
Shreveport, Louisiana, United States
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Priorities

Topics DALE cares about

Conversational AI
Leads the design and implementation of AI-enhanced cloud communication systems using platforms like AWS Lex and Google Dialogflow CX for government clients.
Contact Center Modernization
Focuses on transitioning legacy telecom systems into cloud-native infrastructures and has built API-driven IVR applications for multiple large-scale contact centers.
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Career

Work history

9-2025
Principal Systems Engineer
General Dynamics Information Technology
9-2025
Princpal Systems Engineer
GDIT
4-2024 - 9-2025
Software Developer Analyst
GDIT
4-2022 - 4-2024
Senior Software Developer
GDIT
12-2016 - 4-2022
Senior Communications Analyst
CSRA / GDIT
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Education

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DISC profile (public)

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