Daniel Gonzalez, CCUE-WCMS in

Daniel Gonzalez, CCUE-WCMS

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Senior Manager, Contact Center at Quorum Federal Credit Union
📍 Greater Tampa Bay Area, United States

Daniel is a veteran contact center executive, leading operations and customer experience for prominent credit unions like Quorum and Partners FCU. A graduate of Western CUNA Management School, he focuses on strategic leadership and team development. Colleagues describe him as a calm, thoughtful, and instinctive leader.

He is characterized as a leader who shows genuine care for others, valuing strong, long-term professional relationships that span decades. His interests include major financial technology providers like Jack Henry, indicating a focus on the future of banking and member services.

Daniel has maintained professional collaborations for over two decades, including with colleagues who have worked with him at both Citi and Partners Federal Credit Union.

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Experience
25 Years
Current Role
Senior Manager, Contact Center
Job Level
Middle
Location
Greater Tampa Bay Area, United States
Personality Overview

How Daniel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Daniel cares about

Contact Center Excellence
His entire career, from Manager to Vice President, has been focused on leading contact center operations and improving the customer experience within financial institutions.
Leadership & Mentorship
Multiple recommendations praise him as a natural leader who develops talent and takes teams to new levels of success, highlighting his genuine care for his reports.
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Career

Work history

7-2024
Senior Manager, Contact Center
Quorum Federal Credit Union
6-2021 - 3-2024
Vice President, Contact Centers
Partners Federal Credit Union
11-2019 - 6-2021
Vice President, Express Delivery
Partners Federal Credit Union
3-2010 - 11-2019
Senior Manager at Partners Federal Credit Union
Partners Federal Credit Union
2001 - 2010
Manager, IPB Citiphone
Citi
In the press

Media appearances

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Education
1-2018 - 3-2021
Associates of Arts
Hillsborough College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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