Daniela Apoifis in

Daniela Apoifis

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Sr Manager Customer Services at Next (oficial)
📍 São Paulo, São Paulo, Brazil

Daniela Apoifis is the Senior Manager of Customer Services at Next, bringing extensive experience from a long tenure at Bradesco. She holds an MBA from Fundação Getulio Vargas. Colleagues describe her as an incredible and inspiring leader with an exceptionally sharp strategic vision and ultra-fast reasoning when solving customer problems.

Daniela shows a keen interest in major global organizations that drive innovation and professional excellence, such as NASA and EY. This suggests a passion for forward-thinking strategies and large-scale operational success, both in the technological and corporate spheres.

She recently celebrated a special award dedicated to her customers, highlighting her teams daily commitment to quality, agility, and resolution.

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Experience
28 Years
Current Role
Sr Manager Customer Services
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Daniela shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Daniela cares about

Customer Centricity
Her posts consistently emphasize a passion for clients, focusing on improving their experience and embedding a customer-centric purpose in her team's work.
Voice of Customer
She leads strategic realignment sessions for her Voice of Customers (VoC) team, indicating a formal focus on gathering and acting on client feedback.
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Career

Work history

1-2019
Sr Manager Customer Services
Next (oficial)
3-2015 - 1-2019
Gerente de projetos
Bradesco
2-2014 - 3-2015
Gerente de atendimento ao cliente
Bradesco
10-1997 - 1-2014
Coordenadora de Outsourcing
Bradesco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2014
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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