David Ghosh

Critic
DISC Type : C

Head - Customer Success at ZINFI Technologies, Inc. at ZINFI Technologies, Inc.

Pleasanton, California, United States

Overview

David Ghosh is the Head of Customer Success at ZINFI Technologies, with over 15 years of experience in project management, operations, and technical support. An alumnus of Kolkata University, he is described by colleagues as an "exceptional marketing professional" and an "inspiration. " His career showcases a progression through marketing and BPO operations.

There is no publicly available information about Davids personal life or hobbies outside of his professional accomplishments.

He holds an EFSET 65 Advanced (CEFR C1) certification, indicating an advanced level of English proficiency.

Personality Overview

Precise

ROI Driven

Objective Thinker

They choose to analyze logically and value facts to emotions.  It is very likely that they will negotiate pricing or other important terms. They like to do things independently and don’t look for support from others.

Topics They Care About

Customer Success
He leads the entire Customer Success division at ZINFI, having been promoted from Director to Head of the department, managing delivery for the Americas and EMEA.
Project Management
A core specialty throughout his 15+ year career, focusing on planning, executing, and finalizing complex projects according to strict deadlines and budgets.
BPO Operations
Started his career at Fusion BPO Services, where he progressed from a trainee to an Assistant Manager overseeing all inbound voice projects.

Media Appearances

David has no verified media appearances

Work History

2-2023
Head - Customer Success at ZINFI Technologies, Inc. at ZINFI Technologies, Inc.
7-2017
Director Customer Success at ZINFI Technologies at ZINFI Technologies, Inc.
7-2015 - 7-2017
Director, Marketing Programs - Americas at ZINFI Technologies, Inc.
5-2010 - 8-2011
Assistant Manager at Fusion BPO Services Limited
9-2005 - 4-2010
Assistant Accounts Manager at Fusion BPO Services Limited

Education

1996 - 1999
Bachelor of Science (BS) from Kolkata University
1982 - 1994
High School from St Marys Orphanage & Day School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Pleasanton, California, United States Job Level : Mid-senior Designation : Head - Customer Success at ZINFI Technologies, Inc. at ZINFI Technologies, Inc.
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from David

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will David move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can David take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And David

Personality Compatibility


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