David Hoogland in

David Hoogland

Project Leader - Customer Support Transformation at IKEA
📍 Groningen, Groningen, Netherlands

David Hoogland is a Project Leader at IKEA, currently spearheading customer support transformation. With a background that includes roles like Global Remote Resolutions Leader, he has a proven track record within the company. He holds both a Bachelors and a Master of Arts from the University of Groningen.

Outside of his corporate role, David has demonstrated strong leadership and organizational skills through his significant involvement in his universitys history association. He has a passion for organizing events, having planned multiple international trips and career-focused congresses for students.

Unique fact: David served as the Chairman of the GHD Ubbo Emmius history study association during his time at university.

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Experience
6 Years
Current Role
Project Leader - Customer Support Transformation
Location
Groningen, Groningen, Netherlands
Personality Overview
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Priorities

Topics David cares about

Customer Support Transformation
His current title and primary focus at IKEA is leading projects centered on transforming the customer support experience.
Team Leadership
Has held multiple leadership and management roles at IKEA and actively posts about recruiting new colleagues for his team.
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Career

Work history

11-2022 - 10-2023
Project Leader - Customer Support Transformation
IKEA
10-2021 - 11-2022
Global Remote Resolutions Leader
IKEA
4-2019 - 11-2021
Customer Resolution Manager
IKEA
9-2011 - 6-2015
Various activities
GHD Ubbo Emmius
9-2012 - 9-2013
Chairman
GHD Ubbo Emmius
In the press

Media appearances

IKEA's Digital Transformation – Building a Magical Customer Experience (eTail Unplugged). Featured in eTail Unplugged (Spotify)
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Designing the Future: IKEA's Digital Transformation Journey. Featured in Apple Podcasts
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Education
9-2023 - 8-2024
Master of Arts - MA
University of Groningen
2010 - 2016
Bachelor of Arts - BA
University of Groningen
Social presence
in

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