Dawn Cagliano

Observer
DISC Type : ic

President at IVCi

New York City Metropolitan Area, United States

Overview

Dawn Cagliano is the President at IVCi, an experienced operations professional and leader with a diverse background in technology, contact center management, and project management. She holds a Bachelor of Business Administration from Briarcliffe College.

Dawn is highly respected, organized, and dedicated, often praised for her initiative and ability to drive progress. She also has certifications in CTS and Tandber Certified Associate Partner.

She was inducted into the SCN 2026 Hall of Fame, a testament to her significant contributions to the industry.

Personality Overview

Assertive

Curious

Value Driven

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Operational Discipline
Her company, IVCi, achieved a Net Promoter Score of 100 by focusing on customer obsession and operational discipline, reflecting her leadership in this area.
Customer Satisfaction
Recommendations highlight her dedication to customer satisfaction, insisting on first call resolution and going above and beyond customer needs.
Team Leadership
Praised for her ability to manage and motivate large staffs and develop cross-functional teams, showing a strong focus on effective leadership.

Media Appearances

Dawn Cagliano Becomes First Female President of IVCi. Featured in IVCi.com

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IVCi President Dawn Cagliano Appointed to NSCA Education Foundation Board. Featured in NSCA.org

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IVCi Announces the Promotion of Dawn Cagliano to Chief Operating Officer. Featured in PRWeb

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Work History

7-2024
President at IVCi
9-2021 - 7-2024
Chief Operating Officer at IVCi
6-2020 - 9-2021
Senior Vice President, Operations at IVCi
4-2016 - 6-2020
Vice President, Operations at IVCi
10-2013 - 4-2016
Assistant Vice President, Client Services at IVCi

Education

2001 - 2003
Bachelor of Business Administration - BBA from Briarcliffe College

More Information

Social Presence :

Prographics :

Exp : 26 Location : New York City Metropolitan Area, United States Job Level : N/A Designation : President at IVCi
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Insights For Selling To Dawn

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dawn is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Dawn

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Dawn move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Dawn take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Dawn

Personality Compatibility


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