Dawn Cagliano in

Dawn Cagliano

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President at IVCi
📍 New York City Metropolitan Area, United States

Dawn Cagliano is the President at IVCi, an experienced operations professional and leader with a diverse background in technology, contact center management, and project management. She holds a Bachelor of Business Administration from Briarcliffe College.

Dawn is highly respected, organized, and dedicated, often praised for her initiative and ability to drive progress. She also has certifications in CTS and Tandber Certified Associate Partner.

She was inducted into the SCN 2026 Hall of Fame, a testament to her significant contributions to the industry.

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Experience
26 Years
Current Role
President
Location
New York City Metropolitan Area, United States
Personality Overview

How Dawn shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Dawn cares about

Operational Discipline
Her company, IVCi, achieved a Net Promoter Score of 100 by focusing on customer obsession and operational discipline, reflecting her leadership in this area.
Customer Satisfaction
Recommendations highlight her dedication to customer satisfaction, insisting on first call resolution and going above and beyond customer needs.
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Career

Work history

7-2024
President
IVCi
9-2021 - 7-2024
Chief Operating Officer
IVCi
6-2020 - 9-2021
Senior Vice President, Operations
IVCi
4-2016 - 6-2020
Vice President, Operations
IVCi
10-2013 - 4-2016
Assistant Vice President, Client Services
IVCi
In the press

Media appearances

Dawn Cagliano Becomes First Female President of IVCi. Featured in IVCi.com
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IVCi President Dawn Cagliano Appointed to NSCA Education Foundation Board. Featured in NSCA.org
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Education
2001 - 2003
Bachelor of Business Administration - BBA
Briarcliffe College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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