Dawn Sprouse

Critic
DISC Type : C

Knowledge Systems Lead at University of Virginia

Charlottesville, Virginia, United States

Overview

Dawn Sprouse is an IT professional with over 25 years of experience, currently serving as the Knowledge Systems Lead at the University of Virginia. She specializes in documenting business processes, creating comprehensive knowledge bases, and fostering developer communities. She holds a Bachelor of Science from Liberty University and has an extensive background in end-user support.

Outside of her IT career, Dawn is an accomplished public speaker and a retired Emergency Medical Services professional. She is an active Toastmaster, having won area speech competitions, and has given a TEDx talk. Her background also includes experience in emergency management and incident command, showcasing a strong commitment to community service.

Unique fact: She is a retired EMS professional with experience in incident command.

Personality Overview

Critic

Negotiator

Information Seeker

They don’t appreciate bells and whistles unless backed by data.  They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Knowledge Management
Her current role as Knowledge Systems Lead involves creating and maintaining a comprehensive knowledge base for the University of Virginia.
MS Power Platform
She is actively fostering the growth of a citizen developer community centered around Microsoft Power Platforms in her current role.
IT User Support
She has an extensive background in IT support, having previously served as a Senior IT User Support Tech, closing over 1, 500 cases annually.

Media Appearances

Dawn has no verified media appearances

Work History

9-2024
Knowledge Systems Lead at University of Virginia
8-2008 - 9-2024
Senior IT User Support Tech at University of Virginia
8-2005 - 8-2008
IT Associate at University of Virginia
9-2004 - 8-2005
Information Processor at University of Virginia
12-2001 - 9-2004
Office Manager & IT Support at Kennedy & Associates

Education

2012 - 2015
Bachelor of Science (B.S.) from Liberty University
2001 - 2005
Associates in Applied Science (AAS) from Piedmont Virginia Community College

More Information

Social Presence :

Prographics :

Exp : 27 Location : Charlottesville, Virginia, United States Job Level : Senior Designation : Knowledge Systems Lead at University of Virginia
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Insights For Selling To Dawn

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready to answer many clarity-seeking questions and requests for information
  • Be formal and objective, they will appreciate it more

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dawn is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Dawn

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Dawn move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Dawn take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Dawn

Personality Compatibility


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