Dawnmarie Castro in

Dawnmarie Castro

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VP, Business Control Officer, Marketing, US Consumer Cards at Citi
📍 Greater Philadelphia, United States

Dawnmarie is a risk and control leader with over 20 years of experience in consumer banking and capital markets. Her expertise lies in AI-driven change management, process automation, and controls governance. She studied Banking and Finance at Wilmington University and has received over 10 "Applause Awards" at Citi for partnership and leadership.

Recognized for her mentorship, Dawnmarie has co-chaired "The Womens Connection" at Citis Greenwich Branch, creating programs to support others. Colleagues describe her as a dependable, organized, and driven team player who consistently seeks out new challenges and delivers excellent results in a highly professional manner.

She was named in the Cambridge Whos Who among Executive & Professional Women.

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Experience
29 Years
Current Role
VP, Business Control Officer, Marketing, US Consumer Cards
Location
Greater Philadelphia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Dawnmarie cares about

AI-driven Transformation
Her headline and experience highlight a focus on using AI for enterprise change management, process optimization, and modernizing risk and control environments.
Controls & Governance
A core theme throughout her career, she has deep experience leading governance, risk, and compliance (GRC) strategies at major financial institutions like Citi and JPMorgan Chase.
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Career

Work history

10-2021 - 10-2026
VP, Business Control Officer, Marketing, US Consumer Cards
Citi
2018 - 2021
VP, Operational Risk Manager for Regulatory & Policy Governance
Citi
2016 - 2018
VP, Policy & Compliance Officer, Global Technology Risk & Process Management
Bank of America
2014 - 2015
Executive Director, Global Procedures Manager - Wholesale Client
JPMorgan Chase
2012 - 2014
Director, Global Head of Strategic Reporting & Workflow Management
Citi
In the press

Media appearances

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Education
Banking and Finance
Wilmington University
Journalism & Communications
Salem Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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