Deborah Bourland in

Deborah Bourland

Observer · DISC type ic
Senior Vice President, Architecuture for Teal Time Communications at Bank of America
📍 United States

Deborah Bourland is a Senior Vice President at Bank of America, focusing on architecture for next-generation voice technologies. Her expertise includes defining technology roadmaps and managing contact center products. Previously at Nortel Networks, she managed the P&L and rollout for a billion-dollar GSM and UMTS product portfolio.

At Nortel, she was responsible for a product portfolio valued at one billion dollars.

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Experience
24 Years
Current Role
Senior Vice President, Architecuture for Teal Time Communications
Job Level
Leadership
Location
United States
Personality Overview

How Deborah shows up

Assertive
Example Seeker
Curious

They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Priorities

Topics Deborah cares about

Voice Technology
Her current role involves evaluating next-generation voice technologies to meet future product demands at Bank of America.
Contact Center Solutions
She has extensive experience managing operations and product strategy for large-scale contact centers at Bank of America and Countrywide.
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Career

Work history

11-2013
Senior Vice President, Architecuture for Teal Time Communications
Bank of America
10-2006
SVP, Contact Center Product Management
Bank of America
7-2001 - 9-2006
Vice President, GSM & UMTS Core Product, Nortel Networks
Nortel Networks
In the press

Media appearances

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Education

Deborah has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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