Devon Lee in

Devon Lee

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Director of Customer Success at Rocketlane
📍 Nashville, Tennessee, United States

Devon Lee is a customer-centric leader at Rocketlane, specializing in client success, team leadership, and sales strategy. A Georgetown College graduate, she is focused on bridging the gap between closing a deal and delivering value. Colleagues describe her as results-driven, positive, and adept at understanding customer needs.

She is passionate about empowering practitioners to solve complex problems, believing they hold the key to innovation in professional services. Her recent focus includes exploring how outcome-based models are reshaping the industry.

As one of the inaugural 30 coaches for Catalyst Softwares coaching program, she has a proven passion for mentoring others in the Customer Success field.

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Experience
19 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Nashville, Tennessee, United States
Personality Overview

How Devon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Devon cares about

Post-Sale Execution
Emphasizes that the phase between closing a deal and delivering value is critical for building or losing momentum with a new client.
Outcome-Based Value
Highlights the industry shift toward outcome-based pricing and its impact on how teams must deliver services at scale.
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Career

Work history

4-2026
Director of Customer Success
Rocketlane
2-2023 - 3-2026
VP, Client Success
Medallia
5-2021 - 1-2023
VP, Client Success
Mindful
8-2020 - 2023
Customer Success Coach
Catalyst Software
6-2020
Member
Gain Grow Retain
In the press

Media appearances

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Education
BA
Georgetown College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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