Diana María Reyes Martínez in

Diana María Reyes Martínez

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Customer Care Manager at Medtronic
📍 Colombia

Diana María Reyes Martínez is a Customer Care Manager at Medtronic with over a decade of experience in the medical device and agrochemical sectors. She specializes in creating disruptive customer service strategies that optimize resources and improve service levels. Diana is a Professional in Marketing and Advertising from Universidad Don Bosco.

Outside of her professional life, Diana has a background in team sports, having been a member of the volleyball team during her university years. This suggests a collaborative and team-oriented spirit that she likely brings into her leadership roles.

Unique fact: Diana was part of a team recognized as Gold Medal Winners in the BD Global Supply Chain Excellence Awards.

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Experience
15 Years
Current Role
Customer Care Manager
Job Level
Middle
Location
Colombia
Personality Overview

How Diana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Diana cares about

Customer Service Strategy
Her entire career is focused on designing and leading customer service strategies, with an emphasis on innovation, process simplification, and improving the customer experience.
Process Optimization
She has a background in leading process improvement and problem-solving efforts, creating standard procedures, and implementing key performance indicators to drive efficiency.
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Career

Work history

8-2025
Customer Care Manager
Medtronic
1-2022 - 8-2025
Customer Service supervisor
BD
11-2019 - 1-2022
Customer Service Supervisor
Medtronic
3-2019 - 9-2019
Customer Care Team Lead
Medtronic
10-2017 - 3-2019
Customer Service Specialist IHS
Medtronic
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2012
Profesional en Mercadeo y Publicidad
Universidad Don Bosco
5-2021 - 5-2021
Emerge
Medtronic
9-2020 - 9-2020
DMAIC Problem Solving Training
Medtronic
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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