Diana Marcela Botello Cortes in

Diana Marcela Botello Cortes

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Chief Operating Officer at Apex America
📍 Colombia

Diana Marcela Botello Cortes is the Chief Operating Officer at Apex America, leveraging over a decade of experience from her tenure as Senior Director of Operations at Teleperformance. A graduate of EAN in Business Administration, she is an expert in strategic operations, cross-selling, and process improvement.

Diana is dedicated to personal and professional growth, recently completing a course in Change Management. She values emotional intelligence in the workplace and expresses deep gratitude for her teams, viewing shared achievements and learning as key components of her career journey.

After a distinguished 10-year career at Teleperformance, she took on a new C-level challenge, demonstrating her commitment to leadership and organizational impact.

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Experience
9 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Diana cares about

Operational Leadership
Her career history is centered on directing operations, managing teams, and improving processes, especially within the BPO and customer service sectors.
Change Management
Recently completed a foundational course in Change Management, indicating a proactive interest in navigating and leading organizational transitions.
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Career

Work history

9-2025
Chief Operating Officer
Apex America
1-2023 - 9-2025
Senior Director of Operations
Teleperformance
7-2023
Operations Manager
Teleperformance Group
10-2013 - 7-2015
Gerente Crosselling
Despegar.com
10-2008 - 9-2013
Director de Operaciones
Teleperformance
In the press

Media appearances

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Education
2005 - 2010
Administración de Empresas
EAN
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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