Diego Huaraz
Login to view DISC.Diego Huaraz is the Head of Collections at Banco Falabella Perú, where he leads the strategy for recoveries and delinquency management. His expertise spans digital transformation, customer lifecycle management, and multichannel strategy from previous leadership roles at both Banco Falabella and Banco de Crédito BCP. He has completed executive education in Fintech and Digital Transformation at UC Berkeleys Haas School of Business.
Outside of his direct responsibilities, Diego is passionate about continuous learning and professional development, frequently attending industry congresses to stay updated on the latest trends like AI. He places a strong emphasis on teamwork and fosters a positive, fun, and agile work environment, often celebrating his teams achievements and collaborative spirit.
He has a unique career trajectory, having transitioned from leading digital channels and CRM to specializing in collections.
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