Donna Vernon in

Donna Vernon

Login to view DISC.
Head of Retail Bank & Mortgage Credit Risk – Stabilization at Citi
📍 Greater Philadelphia, United States

Donna is a senior risk and controls executive with over 20 years of experience in consumer banking, mortgage, and credit cards at firms like Citi and JPMorganChase. She specializes in governance, risk, and compliance (GRC), regulatory remediation, and leading high-performance teams managing multi-billion dollar portfolios.

Her work on implementing the Consumer Financial Protection Bureau regulatory changes under the Credit CARD Act at JPMorganChase is a notable achievement.

Read the full overview →
Experience
17 Years
Current Role
Head of Retail Bank & Mortgage Credit Risk – Stabilization
Location
Greater Philadelphia, United States
Personality Overview

How Donna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Donna cares about

Credit Risk Governance
Her roles at Citi involved providing governance and quality control oversight for retail and mortgage portfolios valued at ~$73 billion, using GRC protocols to manage risk.
Regulatory Remediation
She served as Executive Director of Regulatory Matters and Director of a Regulatory Consent Order at JPMorganChase, driving auditable remediation plans and stabilizing risk mitigation.
+4 more topics Login to view topics
Career

Work history

2025 - 2026
Head of Retail Bank & Mortgage Credit Risk – Stabilization
Citi
2022 - 2025
Head of Retail Bank & Mortgage Credit Risk – Remediation
Citi
2016 - 2022
Executive Director, Regulatory Matters
JPMorganChase
2012 - 2016
Director, Regulatory Consent Order
JPMorganChase
2009 - 2012
Director, Pricing Controls (2011 – 2012) / VP, Manager Pricing Controls (2009 – 2011)
JPMorganChase
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Donna has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Citi Employees

Explore more public profiles from related professionals.

NM
Nancy Moore
Marketing
Citi
 Sara Robinson
Sara Robinson
Issues Management Head
Citi
 Edward Vizcaino
Edward Vizcaino
Director / Sr. Wealth Advisor
Citi
 Bill Jeffries
Bill Jeffries
VICE PRESIDENT Customer Acquisition, SIMPLICITY, DIAMOND PREFERRED and DOUBLE CASH Credit Cards
Citi

More profiles

Discover additional public profiles from our index.

David Valancius
David Valancius
Marketing: Global Programs Manager Healthcare
Hyland
 Daniel Rosenberg
Daniel Rosenberg
Co-Founder
The Network
EK
Elizabeth Kernan
CEO
Gustus Vitae
JT
Jonathan Terraza
General Manager
Gustus Vitae
Unlock the full playbookSee exactly how to sell to Donna. Free, 10 seconds.