Ed Hesik in

Ed Hesik

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Senior Customer Success Engineer at Actian
📍 Indianapolis, Indiana, United States

Ed is a senior customer success leader focused on driving retention and value from complex SaaS and data platform ecosystems. With a background as a Marketing Cloud SME at Salesforce, he now helps enterprise accounts at Actian succeed. Colleagues describe him as positive and reliable.

Outside of his tech career, Ed is passionate about gaming and uses his hobby for charitable causes. He actively participates in fundraising initiatives that leverage the gaming community to provide support and joy for those in need.

He channels his passion for gaming into fundraising for sick children through the Extra Life initiative.

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Experience
18 Years
Current Role
Senior Customer Success Engineer
Location
Indianapolis, Indiana, United States
Personality Overview

How Ed shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ed cares about

Enterprise Customer Success
Focused on driving enterprise retention, adoption, and value realization for high-value accounts across complex SaaS and data platform ecosystems.
Data Platform Adoption
As a trusted advisor at Actian, he guides customers through the data platform adoption lifecycle and holds certifications in Actian Data Intelligence and Observability.
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Career

Work history

10-2024 - 2-2026
Senior Customer Success Engineer
Actian
5-2022 - 10-2024
Customer Success Engineer
Actian
2-2021 - 5-2022
Technical Account Manager
Salesforce
8-2017 - 2-2021
Senior Signature Success Engineer
Salesforce
12-2014 - 7-2017
Platinum Support Engineer
Salesforce
In the press

Media appearances

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Education
2004 - 2008
BBA - Project Management and Administration
ITT Tech
2002 - 2004
AAS - Computer Networking
ITT Tech
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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