Eddie Moon in

Eddie Moon

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Principal at Agentix Technology Advisors
📍 San Jose, California, United States

Eddie Moon is a Principal at Agentix Technology Advisors with over 16 years of experience in management consulting and sales engineering. Specializing in AI, CCaaS, and cloud technologies, he holds certifications from AWS and Genesys and is a graduate of George Mason University.

He has a strong interest in following technology industry leaders and market analysts, including companies like Gartner, Amazon, and Avaya. He also maintains a connection to his alma mater, George Mason University, which he follows.

Colleagues have described him as a "gem to be treasured, " praising his positive attitude, technical acumen, and collaborative nature.

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Experience
16 Years
Current Role
Principal
Job Level
Mid-senior
Location
San Jose, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Eddie cares about

AI in Customer Experience
His firm specializes in deploying AI-driven contact centers and virtual agent solutions, which is a core part of his professional focus.
Cloud Contact Centers
His experience at Zoom and Genesys, CCaaS specialization, and posts about the Gartner Magic Quadrant for CCaaS show his deep expertise in this area.
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Career

Work history

9-2025
Principal
Agentix Technology Advisors
5-2022 - 9-2025
Zoom CX Specialist
Zoom
2020 - 2022
Principal Solution Engineer
Genesys
2018 - 2020
Senior Solution Engineer
Freshworks
2017 - 2018
Technical Sales Specialist
Accelo
In the press

Media appearances

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Education
Bachelor of Science - BS
George Mason University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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