Eduardo Sennes in

Eduardo Sennes

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Diretor de Experiência do Cliente - CX / CRM / Transformação Digital / Ouvidoria at Alloha Fibra
📍 Greater São Paulo Area, Brazil

Eduardo Sennes is a customer experience executive with 20 years of expertise in CX, marketing, and CRM, currently serving as a Director at Alloha Fibra. He specializes in driving corporate transformations by embedding a customer-centric culture within organizations and holds an Executive MBA from BSP.

He recently led the creation and launch of a new, customer-focused mobile app designed to be simple, efficient, and intuitive.

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Experience
12 Years
Current Role
Diretor de Experiência do Cliente - CX / CRM / Transformação Digital / Ouvidoria
Location
Greater São Paulo Area, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Eduardo cares about

Customer-Centric Culture
His career focus is on placing the customer at the center of business and organizational culture to drive corporate transformation.
Digital Transformation
His role and recent project of launching a new, simplified customer app highlight his focus on leveraging digital solutions for better CX.
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Career

Work history

5-2023
Diretor de Experiência do Cliente - CX / CRM / Transformação Digital / Ouvidoria
Alloha Fibra
4-2020 - 3-2023
Diretor de Experiência do Cliente
Oi
2-2013 - 3-2020
Gerente de Marketing e Customer Experience
Nextel Brasil
8-2012 - 1-2013
Gerente de Negócios Alto Valor
Vivo
8-2012
Consultor de marketing
Vivo
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2011 - 2011
Pós-graduação Lato Sensu - Especialização
FGV - Fundação Getulio Vargas
2009 - 2011
Executive MBA
BSP - Business School São Paulo
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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