Edward is a Senior Director of Workforce & BI at Teleperformance with over 16 years of experience in the BPO industry. Colleagues describe him as a dedicated, inspiring, and communicative leader. He is a Lean Six Sigma certified professional who studied Business Administration at the Universidad de Medellín.
He is passionate about optimizing processes through digital transformation and automation to improve both employee and customer experiences. Edward is actively engaged in personal development, having recently completed a course on confident and effective speaking, and is also exploring professional coaching to achieve his goals.
Edward believes authentic expression is paramount, stating that copies lack the soul that comes from lived experience.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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