Edward Garnica in

Edward Garnica

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Director Senior Workforce & BI at Teleperformance Colombia
📍 Colombia

Edward is a Senior Director of Workforce & BI at Teleperformance with over 16 years of experience in the BPO industry. Colleagues describe him as a dedicated, inspiring, and communicative leader. He is a Lean Six Sigma certified professional who studied Business Administration at the Universidad de Medellín.

He is passionate about optimizing processes through digital transformation and automation to improve both employee and customer experiences. Edward is actively engaged in personal development, having recently completed a course on confident and effective speaking, and is also exploring professional coaching to achieve his goals.

Edward believes authentic expression is paramount, stating that copies lack the soul that comes from lived experience.

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Experience
13 Years
Current Role
Director Senior Workforce & BI
Job Level
Senior
Location
Colombia
Personality Overview

How Edward shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Edward cares about

AI & Automation
He recently participated in a panel on leveraging AI and automation in customer experience and actively posts about the use of AI in workforce management.
Workforce Management
As a director in this field, he focuses on ensuring best practices for WFM and reporting across Pan-American markets and leads multicultural WFM teams.
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Career

Work history

6-2012
Director Senior Workforce & BI
Teleperformance Colombia
In the press

Media appearances

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Education
11-2020 - 7-2021
Habilidades gerenciales
Universidad de Los Andes
2019 - 2019
YBLSS
The Lean Six Sigma Company
2012 - 2013
Especialista en Alta Genrencia
Universidad de Medellín
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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