Emilio Paganoni, MBA, MBI in

Emilio Paganoni, MBA, MBI

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Head of Technical Support, Customer Relations and Warranty at BMW Group Brazil at BMW Group
📍 Greater São Paulo Area, Brazil

Emilio Paganoni is a Senior Manager at BMW Group Brasil with over 33 years of experience in the automotive industry at brands like Mercedes-Benz and Renault. He specializes in technical support, customer service, and automotive electrification, holding an MBA in Marketing. Colleagues describe him as enthusiastic, passionate, and collaborative.

Outside of his professional life, Emilio is dedicated to daily sports, including biking and running. He also has a strong passion for music and finds great pleasure in playing the piano, balancing his technical career with artistic expression.

He has been instrumental in fostering educational partnerships, such as the long-standing collaboration between BMW and SENAI to develop new talent.

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Experience
33 Years
Current Role
Head of Technical Support, Customer Relations and Warranty at BMW Group Brazil
Job Level
Mid-senior
Location
Greater São Paulo Area, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Emilio cares about

Automotive Electrification
As a frequent speaker and interviewee on the topic, he is an expert on electrification strategy, battery technology, and building charging infrastructure in Brazil.
Customer Excellence
His current role and recent posts highlight a focus on elevating customer satisfaction, celebrating his team's success in achieving top ratings on consumer review platforms.
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Career

Work history

5-2024
Head of Technical Support, Customer Relations and Warranty at BMW Group Brazil
BMW Group
8-2014 - 5-2024
Head of Training BMW, MINI & BMW Motorrad
BMW Group
11-2012 - 8-2014
Gerente de Treinamentos e Projetos de Gestão
Fiat do Brasil - Divisão ISVOR
11-1996 - 11-2012
Gerente de Marketing & Produtos/Treinamento
Chrysler Group do Brasil LTDA
1-1996 - 11-1996
Supervisor de Planejamento de Produtos
Renault do Brasil
In the press

Media appearances

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Education
4-2021 - 11-2022
Master Business Innovation (Automotive Electrification Technology)
SENAI/SC - Serviço Nacional de Aprendizagem Industrial
2011 - 2012
MBA em Marketing
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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