Erich Zirnhelt in

Erich Zirnhelt

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Director, Product Management - Platform Product at ServiceNow
📍 Williams Lake, British Columbia, Canada

Erich is a Director of Product Management at ServiceNow, where he leads a team focused on customer adoption and platform intelligence. His extensive history with the company includes senior management roles in platform architecture and knowledge management. Colleagues describe him as instrumental, innovative, and ingenious.

Outside of work, Erich shows a keen interest in community dynamics and volunteerism, particularly in activities like trail building. He is a thoughtful reader who publicly recommends books on important social justice topics, such as the history of residential schools, to encourage awareness and counter misinformation.

Unique fact: Erich is a co-inventor on a U. S. patent for a technology called "SESSION SIGNATURES. "

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Experience
30 Years
Current Role
Director, Product Management - Platform Product
Job Level
Mid-senior
Location
Williams Lake, British Columbia, Canada
Personality Overview

How Erich shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Erich cares about

Platform Adoption
He leads a team of "champions for our Customer Adoption Journey, " focused on helping partners exploit platform features and showcase the full value of ServiceNow applications.
Supportive Leadership
He expresses pride in being part of an organization that purposefully invests in its people managers and shares this as a key company value with potential new hires.
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Career

Work history

2-2020
Director, Product Management - Platform Product
ServiceNow
2-2018 - 2-2020
Sr Manager, Now Intelligence Solutions
ServiceNow
8-2017 - 1-2018
Global Process Owner, HI Platform and Security
ServiceNow
10-2015 - 8-2017
Senior Manager, Platform Architecture
ServiceNow
11-2013 - 10-2015
Senior Manager, Knowledge Architect
ServiceNow
In the press

Media appearances

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Education
1989 - 1995
Education details unavailable
York University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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