Erik Nelson

Trailblazer
DISC Type : DI

Senior Director of Customer Care Operations at Chewy

Manzanita, Oregon, United States

Overview

Erik has no verified overview

Personality Overview

Values Relationships

Persuasive

Charismatic

They are not against taking risks and can make tough decisions when required.
  They prefer to ensure that they are in control of the situation. They are charming and can persuade others to support their decisions.

Topics They Care About

Erik has no verified topics they care about

Media Appearances

Erik has no verified media appearances

Work History

5-2022
Senior Director of Customer Care Operations at Chewy
2-2022 - 5-2022
Regional Director of Customer Care Operations at Chewy
1-2021 - 2-2022
Director of Customer Care Quality Assurance at Chewy
11-2018 - 1-2021
Director of Customer Operations - Amazon Pharmacy at Amazon
4-2018 - 8-2018
Prime Day Leader - Americas Customer Service at Amazon

Education

Education details unavailable from Southern Oregon University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Manzanita, Oregon, United States Job Level : Senior Designation : Senior Director of Customer Care Operations at Chewy
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Insights For Selling To Erik

During A Call Or A Meeting

DO's

  • Address your competition clearly and confidently
  • Showcase existing customers and use case-studies to grab their attention
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Do not look like someone who doesn’t know what they are talking about
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erik is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Erik

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Erik move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Erik take some risk or not?

  • If necessary, they will be ready to take risks.

You And Erik

Personality Compatibility


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