Evan J. Smith in

Evan J. Smith

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Corporate Vice President, Customer Advocacy/Experience at New York Life Insurance Company
📍 Dallas, Texas, United States

Evan J. Smith is a Corporate Vice President at New York Life, specializing in customer advocacy and operations management. An MBA graduate from Indiana Universitys Kelley School of Business, he has a strong record of enhancing efficiency, implementing cost controls, and leveraging data for positive outcomes.

Outside of his direct role, Evan shows a keen interest in promoting financial wellness and corporate social responsibility, frequently sharing content related to financial planning and New York Lifes community efforts in mental health and bereavement support. He maintains a connection to his alma mater, Indiana University.

Unique fact: He spearheaded initiatives that successfully recovered over $700, 000 in fraudulent disbursements.

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Experience
7 Years
Current Role
Corporate Vice President, Customer Advocacy/Experience
Job Level
Senior
Location
Dallas, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Evan cares about

Customer Advocacy
His current and past roles are centered on customer service operations, experience, and improving complex customer interactions using tools like Salesforce.
AI in Business
He led the integration of a Large Language Model to automate complaint categorization, demonstrating an focus on applying new technology to streamline business processes.
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Career

Work history

5-2024
Corporate Vice President, Customer Advocacy/Experience
New York Life Insurance Company
12-2021 - 4-2024
Corporate Vice President, Customer Service Operations
New York Life Insurance Company
10-2018 - 12-2021
Manager - Advanced Service
New York Life Insurance Company
In the press

Media appearances

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Education
2015 - 2017
Master of Business Administration (M.B.A.)
Indiana University - Kelley School of Business
2005 - 2009
Bachelor of Science (B.S.)
Northeastern University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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