Ezequiel Urtasun in

Ezequiel Urtasun

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Gerente Corporativo de Contact Center Unificado at Grupo OMINT
📍 Greater Buenos Aires, Argentina

Ezequiel is a customer-focused manager with over 20 years of experience in BPO environments, specializing in process management and service excellence. A graduate of UADE and holding a Masters from Universidad Autónoma de Madrid, he is described by colleagues as having great capacity for analysis, empathy, and teamwork.

He was selected from among Grupo Telefónica S.A. employees to receive a study scholarship to complete his masters degree in Madrid, Spain.

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Experience
30 Years
Current Role
Gerente Corporativo de Contact Center Unificado
Location
Greater Buenos Aires, Argentina
Personality Overview

How Ezequiel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ezequiel cares about

Unified Contact Centers
His current role at Grupo OMINT focuses on implementing a unified contact center across the entire company to optimize resources and improve service.
Customer Service Excellence
A core theme of his 20+ year career has been guaranteeing high levels of customer service by interpreting and responding to client needs.
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Career

Work history

8-2022
Gerente Corporativo de Contact Center Unificado
Grupo OMINT
11-2020 - 7-2022
Gerente de Contact Center
Brandlive
9-2012 - 10-2019
Gerente Contact Center
Atento Argentina
12-2010 - 8-2012
Gerente de Compras
Atento Argentina
10-2009 - 11-2010
Jefe de compras
Atento Argentina
In the press

Media appearances

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Education
2006 - 2007
Master's degree
Universidad Autónoma de Madrid
1992 - 2001
Licenciatura
UADE
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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