Fabrícia Ruiz Braga in

Fabrícia Ruiz Braga

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Head de Jornada do Cliente | Group Product Manager | Customer Experience & Success at Grupo Casas Bahia
📍 São Paulo, São Paulo, Brazil

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

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Experience
22 Years
Current Role
Head de Jornada do Cliente | Group Product Manager | Customer Experience & Success
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Fabrícia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fabrícia cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

8-2025
Head de Jornada do Cliente | Group Product Manager | Customer Experience & Success
Grupo Casas Bahia
5-2020 - 8-2025
Gerente de Projetos de Atendimento ao Cliente
Casas Bahia
1-2006 - 5-2020
Consultora de Eficiência Operacional (Projetos de Ominicanalidade)
Viavarejo SA
10-2002 - 8-2005
Analista de crédito
Dismar Distribuidora de Maringá
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2015 - 2017
Master of Business Administration (MBA)
Fundação Getulio Vargas
2010 - 2011
Master of Business Administration (MBA)
Uninter
1998 - 2002
Bachelor of Business Administration (B.B.A.)
FAFIPA - Faculdade Estadual de Educação, Ciências e Letras de Paranavaí
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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