Felipe Alves in

Felipe Alves

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Customer Experience II at Keeta
📍 São Paulo, São Paulo, Brazil

Felipe is a fraud and customer experience analyst with over eight years of experience at major companies like Uber and Safra. He combines his background in Law and Technology to combat fraud while enhancing the customer journey. He is a data-driven professional, proficient in SQL, Power BI, and Looker Studio.

Outside of his direct role, Felipe is passionate about the field of data analysis, viewing it as fundamental to business success. He values authentic communication in professional settings and has expressed his perspective on the importance of originality in online business discourse.

He has a strong opinion on the misuse of AI for professional writing, advocating for more authentic content on platforms like LinkedIn.

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Experience
8 Years
Current Role
Customer Experience II
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Felipe cares about

Fraud Prevention
Has over 8 years of experience in fraud detection, prevention, and analysis with major financial and technology companies like Safra and Uber.
Customer Experience
His career focuses on balancing robust fraud prevention with a positive customer journey, which is the focus of his current role.
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Career

Work history

8-2025
Customer Experience II
Keeta
9-2024 - 8-2025
Analista de fraude
Safra
1-2022 - 9-2024
Analista de riscos
Gen
9-2018 - 12-2020
Juridical Analyst I Sênior Customer Support I Analista de operações Sênior
Uber
5-2017 - 8-2018
Quality Specialist I Customer Support Pleno I Customer Sucess
Uber
In the press

Media appearances

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Education
8-2023 - 12-2025
Curso Superior de Tecnologia (CST)
Anhanguera Educacional
2016 - 2020
Bacharelado em Direito
Universidade Paulista
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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