Fernando Martínez in

Fernando Martínez

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Customer Support Manager at Cabify
📍 Buenos Aires, Buenos Aires Province, Argentina

Fernando Martínez is a senior Customer Experience leader with a background in finance and technology at companies like Cabify, IOL invertironline, and Santander. He specializes in designing omnichannel customer strategies and holds a postgraduate degree from Universidad del CEMA and a certification in Digital Transformation.

He is motivated by the challenge of linking a companys high-level mission and values directly to its day-to-day operational processes and behaviors.

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Experience
19 Years
Current Role
Customer Support Manager
Job Level
Middle
Location
Buenos Aires, Buenos Aires Province, Argentina
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Fernando cares about

Omnichannel CX
He focuses on designing unified customer experience guides for all touchpoints, including physical branches, online portals, contact centers, and social media.
Financial Services CX
He has a deep background in the finance sector, having led customer service and investment teams at Banco Supervielle, Santander Río, and IOL invertironline.
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Career

Work history

12-2023
Customer Support Manager
Cabify
5-2022 - 12-2023
Head of Customer Experience
IOL invertironline
2-2018 - 5-2022
Customer Service Lead
Banco Supervielle
8-2017 - 2-2018
Responsable Centro de Inversiones
Banco Supervielle
4-2013 - 7-2017
Supervisor Centro Integral de Inversiones
Santander Río
In the press

Media appearances

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Education
4-2022 - 12-2022
Posgrado
Universidad del CEMA
2019 - 2019
Transformación Digital
Digital House
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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