Flávia Magalhães in

Flávia Magalhães

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Post Market Surveillance | Customer Experience (LATAM) at AbbVie
📍 São Paulo, Brazil

Flávia Magalhães is a Product Surveillance Technician at AbbVie, specializing in post-market surveillance and customer experience for LATAM. With an MBA from USP/Esalq, she excels at transforming data into human-centric strategic decisions to enhance customer satisfaction. Colleagues describe her as having initiative, being resilient, and committed.

Outside of her core role, Flávia is passionate about continuous learning and professional growth. She recently completed an IT bootcamp in Data Analysis and holds certifications in Digital Product Design and Customer Experience, demonstrating a commitment to expanding her skill set in technology and user-centric methodologies.

For a data analysis course project, she analyzed Oscar awards data using Power BI to identify patterns and insights.

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Experience
10 Years
Current Role
Post Market Surveillance | Customer Experience (LATAM)
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Flávia cares about

Customer Experience
Believes that behind every metric is a customer's story and focuses on using data to improve user satisfaction and loyalty.
Data-Driven Decisions
Passionate about leveraging data to map the user journey, understand consumer behavior, and identify opportunities for strategic improvement.
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Career

Work history

5-2023
Post Market Surveillance | Customer Experience (LATAM)
AbbVie
12-2022 - 5-2023
Pharmacovigilance Analyst | Job Rotation
AbbVie
4-2021 - 12-2022
Post Market Surveillance | Customer Experience
AbbVie
5-2020 - 4-2021
Customer Service Analyst (PGA Farma - on behalf of Abbvie, Allergan Aesthetics
Pga Farma
10-2019 - 5-2020
Technovigilance Analyst at PGA Farma - on behalf of Allergan
Pga Farma
In the press

Media appearances

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Education
Master of Business Administration - MBA
MBA USP/Esalq
2022 - 3-2023
Tecnologia da Informação (bootcamp)
Ada
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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