Florent Pegny in

Florent Pegny

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Manager, Customer Success - Canada/LATAM at Morningstar
📍 Greater Toronto Area, Canada

Florent is a strategic Customer Success and Software Implementation Leader at Morningstar, managing the Canada/LATAM region. With a background in marketing from ICD Business School, he specializes in process optimization and end-to-end project management. Colleagues describe him as collaborative, strategic, and forward-thinking, with a talent for solving complex challenges.

He has extensive international experience, having worked in both North America and multiple European countries. Florent is bilingual in French and English, a skill he leverages in his leadership and team-building efforts. He shows an active interest in digital trends and the future of marketing technology.

Unique fact: Florent has a proven ability to build and transform customer success teams, significantly boosting client satisfaction and retention.

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Experience
12 Years
Current Role
Manager, Customer Success - Canada/LATAM
Job Level
Middle
Location
Greater Toronto Area, Canada
Personality Overview

How Florent shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Florent cares about

Customer Success
His entire career is focused on leading customer success teams, building strong client relationships, and driving retention across various technology sectors.
Software Implementation
He has a proven track record of managing the end-to-end project lifecycle for software implementations, ensuring seamless execution and customized client solutions.
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Career

Work history

1-2025
Manager, Customer Success - Canada/LATAM
Morningstar
5-2023 - 1-2025
Sr. Manager, Customer Success & Implementation
Viral Nation
12-2020 - 5-2023
Strategic Engagement Manager (Bilingual)
Siteimprove
2-2018 - 12-2020
Senior Customer Success Manager
Siteimprove
10-2014 - 2-2018
Customer Success Manager (Bilingual)
CareerBuilder.com
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2011
Marketing et relation client
ICD Business School
BTEC Higher National Diploma
CFA Descartes – UPEM
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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