Francisco Gil Herranz
Login to view DISC.Francisco Gil Herranz is a commercial leader with over 20 years of experience, recently transitioning to freelance entrepreneurship after a long tenure as CCO for Spain at Teleperformance. His expertise spans commercial strategy, sales, expansion, and team leadership in the CRM sector, and he is a graduate of Universidad Complutense de Madrid.
He has a keen interest in how technology and human empathy can be combined to optimize the customer relationship and client interactions, focusing on creating value and avoiding customer burnout. He believes empathy is a manageable and trainable skill.
After more than two decades, he recently left the company he helped grow through its evolution from Qualytel to Arvato, Majorel, and finally Teleperformance.
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