Geiser S. in

Geiser S.

Questioner · DISC type c
Customer Service & Contact Center Head, Service Culture at AIG México at AIG
📍 Mexico City Metropolitan Area

A senior leader with over 16 years in customer experience and contact center management for firms like AIG, Scotiabank, and Banco Azteca. He holds an Industrial Engineering degree from UNAM and is described as visionary and dedicated, focusing on driving results through innovative, customer-centric solutions.

He recently earned a diploma in Service and Experience Design, demonstrating his commitment to mastering the art of structuring integral customer journeys.

Read the full overview →
Current Role
Customer Service & Contact Center Head, Service Culture at AIG México
Location
Mexico City Metropolitan Area
Personality Overview

How Geiser shows up

Cautious & Analytical
Value Seeker
Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions. They prefer to analyze every situation thoroughly.


Priorities

Topics Geiser cares about

Service Experience Design
Recently earned a specialized diploma in Service and Experience Design, focusing on how to holistically structure and improve the customer journey.
Contact Center Leadership
Has over 16 years of experience leading and transforming large-scale contact centers for major financial institutions like AIG and Scotiabank.
+4 more topics Login to view topics
Career

Work history

11-2017
Customer Service & Contact Center Head, Service Culture at AIG México
AIG
8-2014 - 11-2017
Direccion Atencion Socios y Clientes
Banco Azteca
11-2010 - 10-2013
Director Adjunto Contact Center
Scotiabank Inverlat
3-2008 - 10-2010
Gerente de Telemarketing y Distribución
Scotiabank Inverlat
6-2007 - 2-2008
Gerente Administración
Grupo PROMASS
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2010 - 2011
Diplomado en CRM y Administración de Centros de Contacto
Universidad Anáhuac
1993 - 1997
Ingeniería Industrial
Universidad Nacional Autónoma de México
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other AIG Employees

Explore more public profiles from related professionals.

Aung Aung
Aung Aung
Senior Business Analyst
AIG
 Roshan Navagamuwa
Roshan Navagamuwa
Chief Information Officer
AIG
SK
somu k
Administrator
AIG
RK
Rahima Kowsar
Java Developer
AIG

More profiles

Discover additional public profiles from our index.

JH
Jorge Hernandez-Salinas
Business Owner
Todo Verde LLC
 Sarah B.
Sarah B.
Marketing Officer
Northeast Bank
 Deborah Pagani
Deborah Pagani
Designer/ Owner
Deborah Pagani LLC
BM
Bob Magersupp
Sales and Mktg Manager
American Remodeling corp
Unlock the full playbookSee exactly how to sell to Geiser. Free, 10 seconds.