Geiser S.

Questioner
DISC Type : c

Customer Service & Contact Center Head, Service Culture at AIG México at AIG

Mexico City Metropolitan Area

Overview

A senior leader with over 16 years in customer experience and contact center management for firms like AIG, Scotiabank, and Banco Azteca. He holds an Industrial Engineering degree from UNAM and is described as visionary and dedicated, focusing on driving results through innovative, customer-centric solutions.

He recently earned a diploma in Service and Experience Design, demonstrating his commitment to mastering the art of structuring integral customer journeys.

Personality Overview

Cautious & Analytical

Value Seeker

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They prefer to analyze every situation thoroughly.


Topics They Care About

Service Experience Design
Recently earned a specialized diploma in Service and Experience Design, focusing on how to holistically structure and improve the customer journey.
Contact Center Leadership
Has over 16 years of experience leading and transforming large-scale contact centers for major financial institutions like AIG and Scotiabank.
Voice of the Customer
His work involves direct responsibility for implementing channels to listen to customers through key industry metrics like NPS, CSAT, and CES.

Media Appearances

Geiser has no verified media appearances

Work History

11-2017
Customer Service & Contact Center Head, Service Culture at AIG México at AIG
8-2014 - 11-2017
Direccion Atencion Socios y Clientes at Banco Azteca
11-2010 - 10-2013
Director Adjunto Contact Center at Scotiabank Inverlat
3-2008 - 10-2010
Gerente de Telemarketing y Distribución at Scotiabank Inverlat
6-2007 - 2-2008
Gerente Administración at Grupo PROMASS

Education

2010 - 2011
Diplomado en CRM y Administración de Centros de Contacto from Universidad Anáhuac
1993 - 1997
Ingeniería Industrial from Universidad Nacional Autónoma de México

More Information

Social Presence :

Prographics :

Exp : N/A Location : Mexico City Metropolitan Area Job Level : N/A Designation : Customer Service & Contact Center Head, Service Culture at AIG México at AIG
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Insights For Selling To Geiser

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Geiser is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Geiser

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Geiser move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Geiser take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Geiser

Personality Compatibility


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