Geiser S. in

Geiser S.

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Customer Service & Contact Center Head, Service Culture at AIG México at AIG
📍 Mexico City Metropolitan Area

A senior leader with over 16 years in customer experience and contact center management for firms like AIG, Scotiabank, and Banco Azteca. He holds an Industrial Engineering degree from UNAM and is described as visionary and dedicated, focusing on driving results through innovative, customer-centric solutions.

He recently earned a diploma in Service and Experience Design, demonstrating his commitment to mastering the art of structuring integral customer journeys.

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Current Role
Customer Service & Contact Center Head, Service Culture at AIG México
Location
Mexico City Metropolitan Area
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Geiser cares about

Service Experience Design
Recently earned a specialized diploma in Service and Experience Design, focusing on how to holistically structure and improve the customer journey.
Contact Center Leadership
Has over 16 years of experience leading and transforming large-scale contact centers for major financial institutions like AIG and Scotiabank.
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Career

Work history

11-2017
Customer Service & Contact Center Head, Service Culture at AIG México
AIG
8-2014 - 11-2017
Direccion Atencion Socios y Clientes
Banco Azteca
11-2010 - 10-2013
Director Adjunto Contact Center
Scotiabank Inverlat
3-2008 - 10-2010
Gerente de Telemarketing y Distribución
Scotiabank Inverlat
6-2007 - 2-2008
Gerente Administración
Grupo PROMASS
In the press

Media appearances

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Education
2010 - 2011
Diplomado en CRM y Administración de Centros de Contacto
Universidad Anáhuac
1993 - 1997
Ingeniería Industrial
Universidad Nacional Autónoma de México
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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