Gerbson Santos
Evaluator · DISC type DCSGerbson is an award-winning Customer Experience Manager with over 10 years of leadership in the financial and services sectors. An MBA graduate from Pontifícia Universidade Católica do Rio Grande do Sul, he specializes in data-driven CX transformation, operational improvement, and agile methodologies at companies like Crefisa and Bradesco Seguros.
He is deeply passionate about professional development and the transformative power of continuous learning. Gerbson frequently shares career milestones and insights, viewing knowledge as the essential force for personal and professional growth. He is driven by a commitment to constant self-improvement in his field.
He is currently pursuing a global certification to become an Advanced Proficiency "Scientist in Customer Experience. "
Read the full overview →How Gerbson shows up
They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical
Topics Gerbson cares about
Work history
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DISC profile (public)
Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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