Glauco Iacona in

Glauco Iacona

Login to view DISC.
Customer Success Manager for SAP CX Cloud Solutions at SAP
📍 São Paulo, São Paulo, Brazil

Glauco is a Customer Success Manager at SAP, specializing in the Customer Experience (CX) suite. With an engineering background, he helps Latin American customers successfully implement complex projects, leveraging his expertise in SAP Hybris and Cloud for Sales to ensure customer satisfaction and business excellence.

Outside of his professional role, Glauco is focused on personal growth and overcoming new challenges. He recently took up running, participating in a company event, and shared that the experience brought him valuable lessons on perseverance and personal transformation. He is fluent in both English and Spanish.

Unique fact: He recently participated in the exclusive SAP Winners Circle celebration, which involved a running challenge that he embraced.

Read the full overview →
Experience
30 Years
Current Role
Customer Success Manager for SAP CX Cloud Solutions
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Glauco shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Glauco cares about

SAP Customer Experience
His career is dedicated to helping customers implement the full SAP CX suite, driving success for clients like CBC and Magnum Tires.
Client Partnerships
He frequently highlights successful collaborations with clients, emphasizing the importance of strong partnerships to ensure successful project delivery and outcomes.
+5 more topics Login to view topics
Career

Work history

3-2018
Customer Success Manager for SAP CX Cloud Solutions
SAP
12-2010 - 3-2018
CRM/Hybris Cloud & Telco Consultant
SAP
7-2003 - 11-2010
Network Administrator
Grafica Cristina Ltda.
7-1994 - 6-2002
Administrative Assistant
Grafica Cristina Ltda
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2009
Engineer's degree
Universidade São Marcos
1998 - 2002
Bachelor's degree
Universidade Paulista
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other SAP Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Glauco. Free, 10 seconds.