Grizelda Rivas in

Grizelda Rivas

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Risk Management Specialist at Capital One
📍 Tampa, Florida, United States

Grizelda is a Process Manager at Capital One with over 12 years of experience analyzing and optimizing business processes. She specializes in enhancing customer satisfaction and retention by solving complex problems and bridging business gaps, particularly within the areas of Fraud and Disputes.

Based on her professional interests, she appears to follow the strategic initiatives of major financial and technology corporations like JPMorgan Chase, Bank of America, Google, and Amazon. This suggests a keen interest in cross-industry innovation and best practices.

She has a specific mission to deliver key outcomes that align with Capital Ones vision and strategy.

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Experience
14 Years
Current Role
Risk Management Specialist
Job Level
Junior
Location
Tampa, Florida, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Grizelda cares about

Fraud and Disputes
This is her primary area of specialization, where she leverages her analytical skills to solve customer problems and bridge business gaps for Capital One.
Business Process Optimization
As a Process Manager with skills in Agile Methodologies and Root Cause Analysis, she focuses on analyzing and improving processes to boost customer satisfaction and retention.
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Career

Work history

2-2024
Risk Management Specialist
Capital One
9-2011 - 2-2024
Process Manager
Capital One
In the press

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Education

Grizelda has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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