Guilherme Carvalho
Login to view DISC.Guilherme Carvalho is an Operations and Customer Service executive with 29 years of experience in call centers across the healthcare, telecom, and financial sectors. He currently leads planning, quality, and social media at Unimed Ferj, focusing on operational efficiency, CX, and continuous improvement. He holds a postgraduate degree from ESPM.
He has a keen professional interest in the strategies and innovations of major technology corporations like IBM and Hewlett Packard Enterprise. Guilherme actively participates in industry events to stay updated on the latest trends and challenges, particularly within the supplementary health sector.
Peers describe him as a person of integrity, a great professional partner who is fair, listens well, and is an excellent negotiator.
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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