Gustavo Henrique Rosa Martins

Superintendente de Assistência 24hs at Tokio Marine Seguradora

📍 São Paulo, Brazil

Gustavo Henrique Rosa Martins is the Superintendent of 24-hour Assistance at Tokio Marine Seguradora, leveraging his background in customer service management. He holds an MBA from FGV and focuses on implementing technology, like the Genesys platform, to create more efficient and humanized customer experiences.

He personally represents Tokio Marine at partner events, such as the "Encontro dos Guincheiros" (Tow Truck Operators Meeting), to strengthen relationships with service providers.

Read the full overview →

Experience

18 Years

Current Role

Superintendente de Assistência 24hs

Location

São Paulo, Brazil

Personality Overview

How Gustavo shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Gustavo cares about

Customer Experience

He focuses on improving the customer journey, having led the implementation of the Genesys platform to make service more fluid, agile, and humanized.

Partner Relationships

Actively engages with service provider partners, representing his company at events to value and reinforce the union and collaboration.

+4 more topics Login to view topics

Career

Work history

12-2020

Superintendente de Assistência 24hs

Tokio Marine Seguradora

4-2007

Gerente de atendimento ao cliente

Tokio Marine Seguradora

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

Gustavo has no verified education history

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

More profiles

Discover additional public profiles from our index.

Jerry Moore

CEO

Southern Medical Corporation

Yosvany (GEO) Madruga

Owner

A-1 Property Services Group Inc.

All Phase Construction Group, Inc.

Selling to Gustavo?

See how to sell to Gustavo, free

You are seeing a preview. The full overview, priorities, media, and the complete selling playbook are members only.

How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

Free. Takes 10 seconds. No card.

During a call or a meeting

Expect them to be slow and cautious, encourage them to ask more questions

DON'T

Don't push them too hard to make fast decisions, give them time

First of all, focus on building their confidence by sharing examples, case studies etc.

Reveal the full meeting playbookFree. 10 seconds.

When cold calling

Pattern Interrupt: Speaking in a slightly hesitant manner, and seeking their permission at the start through a negation can get you a chance.

Pace: Speak slightly fast, especially if you tend to be calm and confident. Sound like a ‘knows their domain’ person.

Reveal the cold-call scriptFree. 10 seconds.

When writing an email

Subject: Precise

Length of mail: Medium

Salutation: Yes (Something formal). Greeting: Yes (Say something formal/usual). Tone of words: Objective, informational. Bullet points: Recommended. Closing line: Logically summarize/ask. Complimentary close: Formal. Overall messaging: Focused on removing doubts

Reveal the full email formulaFree. 10 seconds.

Negotiating and closing

The secret to closing Gustavo fast: Adoption by others is very important to them, followed by confidence in ROI.

How fast will Gustavo move? They don't like to hasten, so their speed of decision-making may be slow.

Reveal the closing strategyFree. 10 seconds.

★

Know Gustavo better than 99% of their network.

Do the same for every prospect you call this week.

Try Humantic AI free

No credit card required