Gustavo Henrique Rosa Martins

Examiner
DISC Type : cs

Superintendente de Assistência 24hs at Tokio Marine Seguradora

São Paulo, Brazil

Overview

Gustavo Henrique Rosa Martins is the Superintendent of 24-hour Assistance at Tokio Marine Seguradora, leveraging his background in customer service management. He holds an MBA from FGV and focuses on implementing technology, like the Genesys platform, to create more efficient and humanized customer experiences.

He personally represents Tokio Marine at partner events, such as the "Encontro dos Guincheiros" (Tow Truck Operators Meeting), to strengthen relationships with service providers.

Personality Overview

Status Quo Seeker

Tough To Convince

Late Adopter

They are thorough and always follow a systematic approach.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Experience
He focuses on improving the customer journey, having led the implementation of the Genesys platform to make service more fluid, agile, and humanized.
Partner Relationships
Actively engages with service provider partners, representing his company at events to value and reinforce the union and collaboration.
Insurance Technology
Drives the adoption of new platforms like Genesys to enhance service delivery, autonomy, and operational efficiency within the insurance sector.

Media Appearances

Gustavo has no verified media appearances

Work History

12-2020
Superintendente de Assistência 24hs at Tokio Marine Seguradora
4-2007
Gerente de atendimento ao cliente at Tokio Marine Seguradora

Education

Gustavo has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, Brazil Job Level : N/A Designation : Superintendente de Assistência 24hs at Tokio Marine Seguradora
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Insights For Selling To Gustavo Henrique

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gustavo Henrique is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Gustavo Henrique

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Gustavo Henrique move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Gustavo Henrique take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Gustavo Henrique

Personality Compatibility


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