Hadeer Hassaan in

Hadeer Hassaan

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EVP, Chief Information & Customer Experience Officer at Bell
📍 Greater Toronto Area, Canada

Hadeer is Bells EVP, Chief Information & Customer Experience Officer, with over 20 years of experience in Canadian telecom. An alumna of Harvard Business School, she specializes in transforming customer operations into technology-enabled, AI-powered systems to enable growth and elevate customer experiences.

A passionate talent advocate, Hadeer is fueled by creating collaborative, customer-centric team environments. She focuses on breaking down silos and fostering spaces where teams can thrive and innovate together to achieve a shared sense of accomplishment.

She is a recipient of the prestigious "Trailblazer Award" from Women in Communications and Technology (WCT) for her innovative contributions.

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Experience
11 Years
Current Role
EVP, Chief Information & Customer Experience Officer
Job Level
Leadership
Location
Greater Toronto Area, Canada
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Hadeer cares about

AI-Powered Operations
She leads Bell's strategy for leveraging AI, like the "Bell AI Fabric, " to create sleek, efficient, and seamless customer touchpoints and internal operations.
Customer Experience
Obsessively committed to elevating the customer experience, making it the heart of Bell's strategy and ensuring every interaction is easy and meaningful.
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Career

Work history

5-2025
EVP, Chief Information & Customer Experience Officer
Bell
10-2024
EVP, Chief Customer Experience Officer
Bell
4-2022 - 10-2024
SVP Customer Operations
Bell
9-2011 - 7-2013
Director, Strategy Execution and Product Delivery
WIND Mobile
2-2009 - 9-2011
Director, Corporate PMO
WIND Mobile
In the press

Media appearances

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Education
9-2024 - 11-2024
Advanced Management Program
Harvard Business School
Master of Liberal Arts
Harvard University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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