Harry Caldwell in

Harry Caldwell

Trailblazer · DISC type ID
Retired at Self-employed
📍 Dallas-Fort Worth Metroplex, United States

Harry Caldwell is a recently retired senior technology leader, formerly the GVP of Customer Excellence for the Americas at ServiceNow and SVP/GM of Customer Experience at Cisco. He specializes in developing high-performing teams, building strategic relationships, and driving revenue. He holds a Microsoft Certified Systems Engineer certification.

Outside of his executive career, Harry is a strong advocate for what he calls "life-work" balance. He values being present with his family and prioritizes making memories over constant professional focus, a lesson learned from a pivotal family trip to Disneyland years ago.

He once realized during a Disneyland trip with his kids that he was too focused on work, which prompted a shift in his mindset to prioritize life and family.

Read the full overview →
Experience
32 Years
Current Role
Retired
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Harry shows up

Achievement-Oriented
Informal
Friendly But Fast

They will fight for you if they come to believe in you. A combination of speed and relationship gets the best response from them. They are more likely to accept new and exciting technologies.

Priorities

Topics Harry cares about

Customer Excellence
His most recent senior roles at ServiceNow and Cisco were centered on leading customer excellence, success, and professional services organizations across the Americas.
Leadership Philosophy
He has spoken about the importance of embracing failure as a growth opportunity, taking risks, and leading with intentionality to make a positive impact.
+5 more topics Login to view topics
Career

Work history

6-2025
Retired
Self-employed
6-2025 - 6-2025
Retired
Traveling for Fun
1-2025 - 6-2025
GVP of Customer Excellence - Americas
ServiceNow
5-2023 - 1-2025
SVP/GM Customer Experience (CX) Americas
Cisco
7-2022 - 5-2023
Vice President, Customer Experience GES Central
Cisco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 1999
Microsoft Certified Systems Engineer
Houston Christian University
1989 - 1991
Bachelor's degree
ITT Technical Institute-Houston North
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

Other Self-employed Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Harry. Free, 10 seconds.