Heather Carroll

Initiator
DISC Type : Di

Client Relationship Director at Buzz

Las Vegas, Nevada, United States

Overview

Heather Carroll is a strategic executive with over 20 years of experience in client relationship management, customer success, and procurement. She has a proven record of enhancing client retention and driving growth for Fortune 500/1000 companies in the hospitality, finance, and legal sectors. She holds a Real Estate Broker license and studied at the University of Nevada-Las Vegas.

Outside of her corporate roles, Heather is deeply committed to philanthropy. She actively serves on the committee for The Leukemia & Lymphoma Society’s (LLS) Student Visionaries of the Year campaign in Las Vegas, dedicating her time to fundraising and mentoring students to support the fight against blood cancer.

She helps guide high school students as they fundraise for blood cancer research and patient support.

Personality Overview

Risk-Accepting

Confident

Conviction Driven

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

Client Relationship Lifecycle
Her experience focuses on the end-to-end client lifecycle, from onboarding and retention to expansion strategies for Fortune 500/1000 partners.
Strategic Procurement
Managed a $3. 2M budget at Buzz, overseeing procurement, logistics, and client operations to drive growth and streamline processes in the hospitality sector.
Hospitality Sector
Her recent role as Client Relationship Director at Buzz involved managing and expanding relationships with major international hotel partners like MGM Resorts.

Media Appearances

Heather has no verified media appearances

Work History

5-2023 - 11-2024
Client Relationship Director at Buzz
1-2022 - 1-2023
Asst. Vice President Relationship Manager II Nevada Entity Management Global Capital Markets at Wilmington Trust
12-2015 - 1-2022
Managing Partner - Promotional Products at Merchant Swag
11-2008 - 12-2015
Industries: Start Up Tech, Business and Real Estate Law, Residential Mortgage Lending at Non-Disclosure Consultant:
1-2008 - 11-2008
Director of Marketing and Events at PIE Design + Marketing

Education

Business Management from University of Nevada-Las Vegas

More Information

Social Presence :

Prographics :

Exp : 16 Location : Las Vegas, Nevada, United States Job Level : N/A Designation : Client Relationship Director at Buzz
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Heather

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Heather take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Heather

Personality Compatibility


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