Heather Citro in

Heather Citro

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AVP Talent Acquisition at USAA Inc
📍 San Antonio, Texas, United States

Heather Citro is a dynamic HR executive with over 20 years of expertise in Talent Acquisition. She is known for leading large teams and developing innovative strategies to attract and retain top talent, ensuring operational efficiency and risk management. A former colleague described her as tenacious and untiring in her efforts.

She once led the largest business line growth initiative for Home Lending at Citizens Bank, managing a massive recruiting build-out for a division handling approximately $525 billion in business.

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Experience
21 Years
Current Role
AVP Talent Acquisition
Location
San Antonio, Texas, United States
Personality Overview

How Heather shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Heather cares about

Talent Strategy
She has over 20 years of experience developing and executing innovative strategies that attract, retain, and develop top-tier talent for major financial institutions.
Workplace Culture
She believes company culture and flexible work arrangements have become critically important to candidates, a key factor in attracting top talent in a competitive market.
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Career

Work history

10-2025
AVP Talent Acquisition
USAA Inc
3-2016 - 9-2025
Head of Talent Acquisition
TD
8-2004 - 3-2016
Consumer Recruiting Manager, Vice President
Citizens Bank
In the press

Media appearances

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Education
1997 - 1999
Education details unavailable
Robert Morris University - Illinois
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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