Heike Birlenbach
Login to view DISC.Heike Birlenbach is the Chief Commercial Officer and a Board Member at Swiss International Air Lines, leveraging extensive international experience from her long career at Lufthansa Group. She specializes in commercial strategy, customer experience, and digital transformation. She holds an International Masters in Practicing Management from McGill University.
Her career reflects a deep understanding of global markets, having managed sales and services across various regions. She is described as a performance-oriented and empathetic leader focused on successfully navigating change and fostering key relationships within the travel industry.
Unique Fact: Her career progression includes leading cabin crews, giving her a ground-level perspective on customer service now applied at the executive level.
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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