Hieu Truong

Sharpshooter
DISC Type : DC

Salesforce Practice Lead | Senior Consultant at Hylaine

Dallas-Fort Worth Metroplex, United States

Overview

Hieu is a Salesforce Practice Lead and Solutions Architect with over 15 years of experience in enterprise CRM solutions. He specializes in OmniStudio, Apex, and Certinia, leading projects from discovery to optimization. Colleagues describe him as an exceptional, personable, and innovative expert who mentors others and drives team success.

Outside of his technical work, Hieu is an avid bowler who participates in video contests for his sport. He is also committed to his community, having volunteered his extensive Salesforce expertise to assist Charlotte-based nonprofits that support formerly incarcerated women in achieving positive, lasting change.

Unique fact: Hieu compares mastering Salesforce with perfecting his bowling game, believing consistent practice is the key to growth in both.

Personality Overview

ROI Driven

Rigorous & Demanding

Thorough Evaluator

They do not care very much about building rapport or relationships.  They are less concerned about the product and more about its potential impact. They put a lot of effort into ensuring personal success.

Topics They Care About

Enterprise Salesforce
With over 15 years of experience, he architects and delivers complex, scalable Salesforce solutions for enterprise clients across multiple industries.
Certinia (FinancialForce)
He has deep expertise in Certinia PSA and Accounting, having managed environments with these packages and noting that recruiters frequently seek him out for this skill.
Salesforce DevOps
Previously served as a Salesforce DevOps Director, leading offshore teams and overseeing delivery quality, best practices, and CI/CD deployments.

Media Appearances

Hieu has no verified media appearances

Work History

8-2022 - 5-2026
Salesforce Practice Lead | Senior Consultant at Hylaine
5-2020 - 7-2022
Senior Salesforce Platform Engineer at Search Discovery
8-2019 - 5-2020
Salesforce DevOps Director at Simplus
3-2019 - 8-2019
Salesforce/Certinia Administrator at Dealmoon
3-2018 - 4-2019
Salesforce Administrator/Jr. Developer at New Western Acquisitions

Education

2009 - 2011
Post Graduate Studies from University of North Texas
2003 - 2008
Bachelor of Arts (B.A.) from University of North Texas

More Information

Social Presence :

Prographics :

Exp : 15 Location : Dallas-Fort Worth Metroplex, United States Job Level : N/A Designation : Salesforce Practice Lead | Senior Consultant at Hylaine
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Insights For Selling To Hieu

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hieu is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Hieu

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Hieu move?

  • If convinced, they can reach decisions quite fast.
  • Can Hieu take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Hieu

Personality Compatibility


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