Hilary Packer in

Hilary Packer

Wildcard · DISC type cis
EVP, Head of Enterprise Data & AI at American Express
📍 San Francisco, California, United States

Hilary Packer is the EVP of Enterprise Data & AI at American Express, with over two decades of experience in financial services technology. Her career includes senior roles at E*TRADE, JPMorgan Chase, and Goldman Sachs. She holds degrees from the University of Michigan and Carnegie Mellon University.

Outside of work, Hilary is an avid traveler and photographer, having visited six continents. Her passions include hiking, emerging technology, and Michigan football. She is a strong advocate for women in technology, serving as a Global Executive Sponsor for Amexs Women in Technology network.

Interesting fact: Hilary has been a volunteer scholarship reviewer for the Grace Hopper Celebration of Women in Computing and a past volunteer with Girls Who Code.

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Current Role
EVP, Head of Enterprise Data & AI
Location
San Francisco, California, United States
Personality Overview

How Hilary shows up

ROI Driven
Curious But Skeptical
Requires Proof

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Priorities

Topics Hilary cares about

Enterprise AI Strategy
Her current role focuses on enterprise data governance, AI engineering, and Gen AI enablement to enhance productivity, protection, and growth for American Express.
AI-powered Commerce
A recent panelist at Money20/20, she discussed how AI agents will reshape how people discover, decide, and buy, transforming the future of commerce.
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Career

Work history

8-2025
EVP, Head of Enterprise Data & AI
American Express
4-2022 - 8-2025
EVP & Chief Technology Officer
American Express
9-2019 - 6-2022
SVP, Engineering
American Express
12-2022
Member
Chief
5-2017 - 9-2019
SVP, Head of Application Development
E*TRADE
In the press

Media appearances

FF News | Fintech Finance Hilary Packer American Express, E*TRADE. Featured in FF News
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Education
9-1987 - 5-1991
BS
University of Michigan
9-1993 - 12-1994
MSE
Carnegie Mellon University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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