Ignacio Hughes
Critic · DISC type CIgnacio is the Head of Patient Experience at Clínica Universidad de los Andes, with over 13 years of experience in customer-centric roles. An Industrial Engineer with an MBA from ESE Business School, he specializes in LEAN methodology, service design, and cultural transformation, previously holding key positions at RedSalud and LATAM Airlines.
Outside of his professional life, Ignacio is interested in the strategies of globally recognized brands like Disney, Amazon, and Coca-Cola. He focuses on continuous learning, having taken courses in emotional connections, quality service, and storytelling in digital marketing, reflecting a passion for understanding what makes experiences memorable.
He once led a project at LATAM Airlines merging McKinseys efficiency consulting with the Disney Institutes customer care philosophy.
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It is very likely that they will negotiate pricing or other important terms. They choose to analyze logically and value facts to emotions. They like to do things independently and don’t look for support from others.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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